Refund Policy

1. Overview

At BookVault, we want you to be completely satisfied with your purchase. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting them.

Please read this policy carefully before making any purchases. By making a purchase, you acknowledge that you have read and agree to this Refund Policy.

2. Subscription Refunds

2.1 Monthly Subscriptions

• Full refund available within 7 days of initial subscription
• Refunds are prorated for unused portions of the billing period
• Cancellation takes effect immediately upon refund approval
• Access to premium content will be revoked upon refund

2.2 Annual Subscriptions

• Full refund available within 14 days of initial subscription
• After 14 days, refunds are calculated based on unused months
• Minimum usage fee of one month applies for refunds after 14 days
• Promotional pricing discounts may affect refund calculations

2.3 Renewal Refunds

Automatic renewal charges may be refunded within 48 hours of the renewal date, provided no premium content has been accessed during the new billing period.

3. Individual Purchase Refunds

3.1 Novel Purchases

• Refunds available within 24 hours of purchase if less than 10% of content has been read
• Technical issues preventing access may qualify for full refund regardless of reading progress
• Content quality issues will be reviewed on a case-by-case basis
• Accidental purchases may be refunded within 2 hours

3.2 Chapter Purchases

• Refunds available within 1 hour of purchase if chapter has not been opened
• Technical issues preventing chapter access qualify for immediate refund
• Duplicate purchases will be automatically refunded

4. Non-Refundable Items

The following items are generally not eligible for refunds:

• Gift subscriptions or purchases (refunds must be requested by the original purchaser)
• Promotional or discounted items (unless specified otherwise)
• Content that has been fully consumed or downloaded
• Purchases made more than 30 days ago
• Accounts that have been terminated for policy violations

5. Refund Process

5.1 How to Request a Refund

1. Contact our customer support team via email at refunds@bookvault.com
2. Include your account email, order number, and reason for the refund request
3. Provide any relevant details about technical issues or concerns
4. Our team will review your request within 2-3 business days

5.2 Refund Timeline

• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Credit card refunds may take 3-5 additional business days to appear
• PayPal refunds typically appear within 24-48 hours

6. Special Circumstances

6.1 Technical Issues

If you experience technical problems that prevent you from accessing purchased content, we will work to resolve the issue. If we cannot resolve the problem within 48 hours, you may be eligible for a full refund.

6.2 Content Quality Issues

If you believe purchased content contains significant errors, formatting issues, or does not match its description, please contact us with specific details. We will investigate and may offer a refund or replacement.

6.3 Unauthorized Purchases

If you believe a purchase was made without your authorization, contact us immediately. We will investigate and may issue a refund while we review the case.

7. Dispute Resolution

If you disagree with a refund decision, you may appeal by providing additional information or documentation. Appeals will be reviewed by a senior customer service representative within 5 business days.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website and will take effect immediately. Purchases made before policy changes will be subject to the policy in effect at the time of purchase.

9. Consumer Rights

This policy does not affect your statutory rights as a consumer. In some jurisdictions, you may have additional rights that cannot be waived by this policy.